Return Policy

Return Policy

Effective Date: January 7, 2026
Last Updated: January 7, 2026

Welcome to Asthma Care Online (https://asthmacare.online). This Return Policy explains the conditions under which products or services purchased through our Website may or may not be eligible for return.

By placing an order or using our services, you agree to this Return Policy.

1. GENERAL STATEMENT

Asthma Care Online primarily offers:

  • Online medical consultations
  • Digital health content and educational materials
  • Asthma care programs and wellness services
  • Occasionally, physical health-related products (if listed)

Due to the nature of healthcare services and digital content, most services and products are non-returnable, except as expressly stated below.

2. NON-RETURNABLE ITEMS

The following items and services are not eligible for return or exchange:

  • Online consultations (video, audio, chat, or written)
  • Medical opinions, guidance, or treatment plans
  • Digital products (e-books, videos, courses, PDFs, downloads)
  • Subscription plans, packages, or bundled services
  • Services already initiated or partially used
  • Gift cards or promotional offers

Once accessed, delivered, or initiated, these are considered consumed services.

3. RETURN OF PHYSICAL PRODUCTS (IF APPLICABLE)

If the Website offers any physical products (such as asthma-related devices, wellness aids, or accessories), the following conditions apply:

a. Eligibility for Return

A physical product may be eligible for return only if:

  • It is damaged, defective, or incorrect at the time of delivery
  • The issue is reported within 48 hours of delivery
  • The product is unused, unopened, and in original packaging

b. Items Not Eligible for Return

  • Used or opened products
  • Products damaged due to misuse or mishandling
  • Products without original packaging or invoice
  • Consumable or hygiene-related items

4. RETURN PROCESS

To request a return (where applicable), you must:

  1. Email us at support@asthmacare.online
  2. Use subject line: Return Request
  3. Provide:
    1. Full name
    1. Order number / invoice ID
    1. Date of purchase
    1. Clear description of the issue
    1. Supporting photos or videos (if physical product)

Returns will be reviewed after verification.

5. INSPECTION & APPROVAL

  • All approved returns are subject to inspection.
  • Asthma Care Online reserves the right to accept or reject a return request.
  • If approved, we may offer:
    • Replacement of the product, or
    • Store credit, or
    • Refund (as per our Refund Policy)

6. SHIPPING & HANDLING

  • Return shipping costs shall generally be borne by the customer unless the return is due to our error.
  • We are not responsible for loss or damage during return shipping.
  • Original shipping charges (if any) are non-refundable.

7. NO GUARANTEE OF OUTCOME

Returns shall not be accepted based on:

  • Dissatisfaction with medical advice or expected health outcomes
  • Delay in improvement or non-response to treatment
  • Subjective expectations of results

Healthcare outcomes vary from individual to individual.

8. RIGHT TO MODIFY POLICY

Asthma Care Online reserves the right to:

  • Modify or update this Return Policy at any time
  • Make final decisions regarding all return requests

Changes will be effective upon posting on the Website.

9. CONTACT INFORMATION

For return-related queries, please contact:

Email: support@asthmacare.online
Website: https://asthmacare.online

10. GOVERNING LAW

This Return Policy shall be governed by and interpreted in accordance with the laws of India, and disputes shall be subject to the jurisdiction of courts in Pune, Maharashtra.